Rocket Removals and Storage

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Data Privacy Statement

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Introduction

Rocket Removals and Storage Ltd know that your privacy is very important to you. When it comes to your information, we follow some straightforward principles. We aim to be clear about data collected and why.
Please note that we reserve the right to update or change this data privacy statement at any time. If it is updated or changed during the service we are providing you with, we will notify you and provide a link to our new data privacy policy.
All our employees who handle personal data have agreed to the terms of our Privacy Policy (which can be found on our website) and accordingly, have a responsibility to comply with it.

What personal data do we collect?

It is the nature of the services we provide that requires us to collect and process personal data. This will, at a minimum, include:
– Your name
– Your phone number and/or email address
– Origin and destination addresses
We may need to collect more personal data if it is necessary to the delivery of the service you have requested. For example, international moves may require us to collect an image of your passport.
If you don’t provide us with personal data, we’ll try to provide the service, but it may not be possible.
N.B. Please do not provide us with the personal data of anyone else without their permission, unless you have obtained the explicit consent from that person.

How else we have obtained your personal data?

We may have purchased your data from a direct marketing firm who collect personal data from individuals who have consented to third party marketing communications. If you did not consent to third party marketing communications, then they may have collected your data from publicly accessible sources. For example, information on a property in the public domain includes whether it is ‘for sale’ or ‘sold subject to contract’.
In either case, you have, by law, the right to object to direct marketing. If you want to exercise this right, please contact us on 01423 771144. We apologise for any inconvenience and will never contact you again with marketing communications.

How do we use your personal data?

We limit the use of personal data to ensuring we deliver the service you have requested. Furthermore, we retain your personal data only for as long as is necessary to deliver you this service. Under certain circumstances we will retain your personal data longer if it part of an accounting record which we are obliged by law to retain for 7 years. Where this is the case, your personal data will be archived. A record in an archived state means access to it is greatly restricted.
After that, unless we need it for a particular investigation, we securely destroy records that your personal data is contained within, in line with our retention schedule. Destruction of paper records is done securely and appropriately. For example, we securely shred paper records in line with the British Standard for secure destruction of confidential material (BS EN 15713).

To whom might we disclose your personal data?

If another organisation helps us to provide the service, we’ll also make your personal data available to them. If this involves transferring information to a country not recognised by the Information Commissioner’s Office as providing equivalent protection, we’ll use additional safeguards approved by UK or EU regulations.
We shall only disclose your personal data to third parties in circumstances that are necessary for delivering the service agreed with you. For example, we will disclose your personal data to our overseas partners who will be carrying out the destination services of your international move.
We have never and will never sell your personal data.
If there are attacks on our services, or other criminal activity, we may share information with the police or similar public body.

How do we secure your personal data?

Unfortunately, no data transmission over the internet or any other network can be guaranteed as 100% secure, but we take appropriate steps to try to protect the security of your personal data. For example, we encrypt all personal data disclosed to third parties. Likewise, Rocket Removals and Storage Ltd servers and all data stored locally are protected by a hardware firewall that is prevents unauthorised intrusion into the network. Software solutions are also in place, which constantly scan for malware and viruses on the network.
All staff are required to ensure that any paper files not in current use are stored in filing cabinets and locked at all times when offices are unoccupied. Any paper documentation containing personal data is shredded once it becomes superfluous.
Access to personal data is restricted to authorised users on a need-to-know basis.
In the event of a data breach involving your personal data which presents a high risk we will contact you immediately.

Inaccuracies and corrections

We would like to keep your personal data accurate and up to date. If you become aware of any errors, noted on our correspondence with you, then please let us know by phoning or emailing us.

How to contact us and exercise your rights?

Under the Data Protection Act 1998 you have certain rights over your personal data that we hold:
– To receive a copy of your personal data that we hold
– To ask us to correct any errors; and
– To delete it once we no longer need it.
To contact us regarding those rights, or anything else in this data privacy statement, please write to our Managing Director by email (paul.boughton@rocketremovalsandstorage.co.uk) or at our postal address below
Mr P Boughton, Rocket Removals and Storage Ltd, The Old Station, Nidd, Harrogate, HG3 3BG
If you don’t feel we’ve dealt with your request appropriately, you have the right to appeal to the Information Commissioner’s Office.

Links to other websites

Our website contains links to other websites. We are not responsible for the privacy practices of other websites. We encourage you to exercise caution and read the privacy policy of other sites that collect or use personal data. This privacy policy applies only to personal data collected by Rocket Removals and Storage Ltd.
What are cookies? A cookie is a small file which asks permission to be placed on your computer’s hard drive. A cookie can’t read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system; they allow web applications to respond to you as an individual. A cookie in no way gives us access to your computer or any information about you, other than the personal data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies; however, you can reset your browser so as to refuse any cookie or to alert you to when a cookie is being sent. If you refuse cookies, this may prevent you from taking full advantage of our website.

REVISION HISTORY

REV                 REV.DATE    BY         DESCRIPTION

1.0                   31/12/2017    PB         Original

1.1                   06/01/2018    PB         Revised for GDPR

1.2                   02/01/2019    PB         Revised for new website

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HOME MOVING SURVEYS

Our estimators are happy to visit you at your home, at your convenience; please contact our office to make a booking.

If you prefer a remote video survey, either for medical reasons or simply for convenience, we can can do that.